Return & Refund Policy
Effective Date: July 2026
At Uniform Depot Online, we want our customers to have a positive shopping experience. This Return & Refund Policy explains the conditions and process for returning eligible products and requesting refunds.
By placing an order with Uniform Depot Online, you agree to the terms of this Return & Refund Policy.
1. Return Eligibility
To be eligible for a return, products must generally be:
- Unused
- Unwashed
- In their original condition
- In original packaging where applicable
- With original tags attached where applicable
Products that have been worn, washed, altered, damaged after delivery, or otherwise used may not qualify for a return.
Certain products may also be excluded from returns due to hygiene, clearance, customization, or other applicable restrictions.
2. Return Request
Customers should contact Uniform Depot Online before sending a product back.
When requesting a return, please provide:
- Order number
- Customer name
- Email address used for the order
- Product being returned
- Reason for the return
- Photographs or other information if requested
Please do not send a return to an address that has not been provided or approved by Uniform Depot Online.
3. Return Shipment
Approved returns must be shipped to the return address provided by Uniform Depot Online when the return is authorized.
Customers should retain their return shipping receipt and tracking information until the return has been fully processed.
Uniform Depot Online is not responsible for returns that are lost or damaged while being shipped back to us when the customer is responsible for arranging the return shipment.
4. Return Shipping Costs
Unless a return is required because we sent an incorrect, defective, or damaged product, the customer may be responsible for return shipping costs.
Original shipping charges may not be refundable unless otherwise required by applicable law or stated in this policy.
5. Damaged, Defective, or Incorrect Items
Customers should inspect their order promptly after delivery.
If you receive an item that is damaged, defective, or incorrect, please contact Uniform Depot Online as soon as possible.
We may request photographs or other documentation to verify the issue.
Depending on the circumstances, we may provide:
- A replacement
- A refund
- Return authorization
- Another appropriate resolution
6. Refunds
Once an approved return has been received and inspected, we will determine whether the product qualifies for a refund.
Approved refunds will generally be issued to the original payment method used for the purchase.
The time required for a refund to appear in your account may vary depending on your payment provider or financial institution.
7. Partial Refunds
A partial refund may be issued when appropriate if:
- A returned item is missing components
- The item is not in its original condition
- The item has been used or washed
- The item has been damaged after delivery
- The return does not fully meet the applicable return requirements
8. Exchanges
Eligible products may be exchanged where an exchange option is available.
Exchanges are subject to product availability and the applicable return conditions.
If the requested replacement is unavailable, we may offer a refund or another appropriate resolution.
9. Non-Returnable Products
Certain products may not be eligible for return, including:
- Customized or personalized products
- Clearance or final-sale products where identified as non-returnable
- Used or washed products
- Products damaged after delivery due to customer handling
- Products subject to hygiene-related restrictions
- Products otherwise identified as non-returnable at the time of purchase
Nothing in this policy is intended to limit any rights that cannot legally be excluded.
10. Shipping
Shipping Carrier
We currently ship orders using USPS (United States Postal Service). The available USPS service and estimated delivery timeframe may vary depending on the destination, package size, and shipping option selected at checkout.
Order Processing Time
Orders are generally processed and prepared for shipment within 1–3 business days after the order is received and payment has been successfully confirmed.
Orders are not typically processed, shipped, or delivered on weekends or U.S. federal holidays.
Shipping Timeframes
Once an order has been shipped, USPS delivery times generally vary depending on the destination and service selected.
Estimated delivery times are provided at checkout and are estimates only, not guaranteed delivery dates.
Please note that shipping delays may occur due to weather, holidays, carrier disruptions, incorrect or incomplete shipping information, or other circumstances outside our control.
Tracking Information
Once your order has been shipped, you will receive a shipping confirmation with tracking information when available.
You may use the USPS tracking number provided to monitor the status and progress of your shipment.
Delivery Delays
Uniform Depot Online is not responsible for delays caused by USPS or other circumstances beyond our reasonable control.
If your package is delayed, please first check the tracking information provided by USPS. For packages that appear to be lost or significantly delayed, you may contact us and we will assist you in determining the appropriate next steps.
Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information at checkout.
Uniform Depot Online is not responsible for delays, additional shipping costs, or packages delivered to an incorrect address due to inaccurate or incomplete information provided by the customer.
11. Refused or Undeliverable Packages
Customers are responsible for providing accurate shipping information and accepting delivery of their orders.
If a package is returned to us because of an incorrect or incomplete address, refusal of delivery, or failure to accept delivery, additional shipping charges may apply if the customer requests the order to be reshipped.
If a refund is requested instead, applicable shipping or return costs may be deducted from the refund where permitted by applicable law.
12. Order Cancellation
If you need to cancel an order, please contact Uniform Depot Online as soon as possible.
Orders may not be cancellable once they have been processed or shipped.
If an order has already shipped, you may need to follow the applicable return procedure after delivery.
13. Return Inspection
All returned products may be inspected after they are received.
Products that do not meet the applicable return requirements may be rejected or may qualify only for a partial refund where appropriate.
14. Contact Us
If you have questions about returns, exchanges, refunds, or this policy, please contact us:
Uniform Depot Online
Email: info@uniformdepotonline.com
Website: uniformdepotonline.com